Enabling and disabling the widget

Sometimes you want to temporarily hide the widget on your site, for example during maintenance or when your team can't handle conversations.

How to hide the widget

There's no on/off switch for the widget in the dashboard at the moment. You have three options:

• Ask us to switch it off. Write to us at kontakt@fibly.pl and we'll turn the widget off for your workspace. The chat button then disappears from all of your pages where the script is embedded, with no need to touch your site's code. Write to us again when you want it back.
• Remove the script from your site, or disable the Fibly plugin or module in your CMS. To bring the widget back, embed the script again following the installation instructions.
• Delete the domain under Settings, Domains. The widget stops working on that site. To bring it back, you have to add the domain and verify it again.

What happens to ongoing conversations

Hiding the widget does not end active conversations. Agents can still see them in the dashboard, and customers will see the chat button again once the widget is back.

When to use it

• During scheduled maintenance of your site.
• When your team is unavailable (for example on public holidays) and you don't want customers directing questions to the bot.
• During testing, when you don't want the widget to show to real users.

Tip: instead of hiding the widget while your team is unavailable, consider leaving it on and updating the welcome notice with an informational message. The bot will keep handling conversations, and the customer gets a clear note about how long they may wait for an agent.

What's next

Back in the settings, check out the other articles in the Widget section or browse Bot configuration, where you set the assistant's tone and behavior.