Enabling and disabling the widget
How to temporarily hide the chat button without removing the code from your site.
Sometimes you want to temporarily hide the widget on your site, for example during maintenance or when your team can't handle conversations. You don't need to touch your site's code to do this.
The "Enable widget" toggle
In the Widget settings tab, right at the top, you'll find the Enable widget toggle. After you turn it off and save your changes, the chat button disappears from all of your pages where the script is embedded.
Turning the widget back on takes effect immediately, with no need for customers to refresh the page.
What happens to ongoing conversations
Disabling the widget does not end active conversations. Customers who have the chat window open at the moment you disable it can still exchange messages with the bot or an agent until the end of their session.
New conversations won't be created until the widget is turned back on.
When to use it
- During scheduled maintenance of your site.
- When your team is unavailable (for example on public holidays) and you don't want customers directing questions to the bot.
- During testing, when you don't want the widget to show to real users.
Tip: instead of disabling the widget while your team is unavailable, consider leaving it on and updating the welcome notification with an informational message. The bot will keep handling conversations, and the customer gets a clear note about how long they may wait for an agent.
What's next
Back in the settings, check out the other articles in the Widget section or browse Bot configuration, where you set the assistant's tone and behavior.