Welcome notice

The welcome notice is a short message shown in the chat window at the start of every conversation, above the bot's welcome message. It's a good place for information the customer should see before they start, for example that answers are generated by AI.

The notice is for the customer only. The bot doesn't see it, so it doesn't affect the bot's answers.

Notice text

You set the text in the Welcome notice field, in the Texts & messages section of the Widget screen. For example:

• "Answers are generated by AI. Use caution when making decisions."
• "Today we reply until 6:00 PM. After that, leave your email and we'll get back to you."
• "For order issues, have your order number ready."

The text can be up to 512 characters long, but one or two sentences work best.

Notice level

The Notice level option determines the visual tone of the notice:

• Information: a neutral notice with an "i" icon. Suits most messages.
• Warning: a more noticeable notice with a warning icon. Use it sparingly, for example for limited support availability or an important announcement.

When to leave it empty

If the Welcome notice field is empty, no notice is shown and the conversation starts straight with the bot's welcome message.

What's next

Once your notice is ready, configure the notification sound so the customer doesn't miss the bot's reply.