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Welcome notification

How to set a short message that encourages the customer to open the chat.

The welcome notification is a small bubble that appears next to the collapsed chat button. It catches the customer's attention and encourages them to start a conversation.

Notification text

In the Welcome notification text field, enter a short line, for example:

  • "Hi! I'll help you find the right product."
  • "Returns? Complaints? Just ask."
  • "Got a question before you buy? I'm here."

Aim to keep it to a single sentence. Longer text takes up screen space and reduces how effective the prompt is.

Notification type

The Notification type field determines the visual tone of the bubble:

  • Informational: a neutral tone in your brand's primary color. Suits most scenarios: a general invitation to get in touch or to ask a question.
  • Warning: an attention-grabbing tone in orange. Use sparingly, for example when you want to highlight limited support availability ("Today we reply until 6:00 PM") or an important notice.

When to leave it empty

If the Welcome notification text field is empty, the bubble does not appear and customers see only the chat button. Sometimes that's the better choice, for example when your page layout already includes calls to action and an extra element would be distracting.

What's next

Once your prompt is ready, configure the notification sound so the customer doesn't miss the bot's reply.