Notification sound

When a new message arrives from the bot or an agent, the widget can play a short sound to get the customer's attention.

Available presets

In the Notification sound field, in the Texts & messages section of the Widget screen, choose one of four options:

• Gentle (the default): a subtle two-tone rising chime. The least intrusive option and a good starting point.
• Piano: a short piano chord. Warm and natural.
• Chime: a warm major chord. Soft and elegant.
• None: no sound. Messages arrive silently.

Sound preview

Next to each option (except None) there is a play button that lets you listen to the sound before saving your changes.

What this setting covers

This setting controls only the sound on the customer's side, in their browser. It is separate from the sounds an agent hears in the Fibly dashboard while handling conversations.

When a sound is selected, the customer sees a speaker icon in the chat window header and can mute the sound for themselves. Their browser remembers that choice.

What's next

If you want to temporarily disable the whole widget (for example during maintenance), see the article Enabling and disabling the widget.