Getting started
What Fibly is, how the bot works, and what to prepare before your first login.
Fibly is a ready-to-use tool for automating customer support on your website. The bot answers users' questions based on content you upload yourself: product descriptions, terms and conditions, FAQs, documentation. When it doesn't know the answer, it hands the matter over to your team.
In this section you'll find a short introduction to the platform:
- How the bot works: an overview of the whole process, from the customer's question to the answer.
- First login: how to accept your invitation and get access to the dashboard.
- Quick start: a short checklist to get your bot up and running in a single evening.