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Content quality

How Fibly automatically assesses knowledge base articles and what each status means.

After you save an article, Fibly analyzes it for usefulness to the bot and assigns it one of the statuses shown in the documentation list. This helps you quickly spot material that needs improvement.

Statuses shown in the panel

Ready

The article is the right length, stays on topic, and contains content that specifically answers real questions. The bot will use it.

Needs improvement

The content is technically correct, but it has problems:

  • it's written very generally, with no specifics,
  • it repeats information from other articles,
  • it mixes several topics into one entry,
  • it uses jargon the customer probably won't understand.

The bot still uses such an article, but the answer quality will be lower. Click the status to see Assessment details with specific suggestions.

Not ready

The article isn't fit for the bot to use. The most common reasons:

  • it consists mainly of visual elements (images, tables with no description),
  • it's empty or contains only headings with no content,
  • it's so inconsistent in topic that the model can't extract any useful information from it.

The bot skips such articles. Open the entry and add content, or delete it.

Too short

The article has too little text (usually under a few dozen words) for the bot to make sensible use of it. Expand the content, or merge the article with another related one.

When the status changes

The status is calculated when you save an article. After you edit the content, it goes through the analysis again. If you change many articles at once (e.g. after a large import), updating the statuses may take a moment.

What to do with low-quality articles

  1. Sort the list by status and deal with Not ready entries first.
  2. Merge related entries into one, more detailed article.
  3. Add specifics: dates, amounts, the steps of a procedure.
  4. Remove duplicates; the bot doesn't need three versions of the same piece of information.

What's next

Once the base is in good shape, take a look at the best practices. It's a collection of tips that help you keep quality high over the long term.