Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.
Connect your WhatsApp Business number so Fibly replies to customers who message you on WhatsApp. Messages appear in Conversations next to every other channel.
Before you start
You'll need a Meta Business account and a WhatsApp Business (WABA) number. The connection runs through Meta's official Embedded Signup, so you complete the WhatsApp Business steps inside Meta's own flow.
Connect a number
- Open Settings → Integrations and open the WhatsApp channel (Add channel → WhatsApp, or Configure if it's already added).
- Click Connect a WhatsApp number.
- A Meta window opens with the WhatsApp Embedded Signup flow. Follow the steps to choose your Business account and the WhatsApp number you want to connect.
- When the flow finishes, the number appears in the list with its verified name and a status of Active or Pending.
To stop using a number, use Disconnect next to it. You can also switch the whole channel off with its switch on the Integrations page without removing the number.
What happens next
Incoming WhatsApp messages become conversations in Conversations; filter by WhatsApp to see only those. The bot answers using your knowledge base, and your team can take over from Live support just like a web chat.
Related articles
- Channels overview: all the ways customers can reach you.
- Facebook Messenger and Instagram: the other Meta channels.