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Tools

Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.

A tool lets the bot do more than answer questions — it can take an action during a conversation, such as checking your calendar and booking a meeting. You connect a tool once, and the bot can then use it automatically.

Available tools

  • Calendly: let the assistant check your availability, share booking links, and book meetings from your Calendly.
  • PrestaShop: let the bot look up order status, product details, and stock levels from your PrestaShop store.
  • Custom webhook tools: turn your own HTTP API into tools the bot can call, with a signed request your server can verify.

More tools are on the way.

Where to manage tools

Open Settings → Integrations. Connected tools appear under the Additional section, each with its status and settings. To add one, click Add integration and pick a service from the list.

Only administrators and managers can add or remove integrations.

  • Channels: the surfaces where conversations start.
  • Conversations: where you can see the actions the bot took, including tool calls.